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Content with Topic Program Evaluation and Consumer Satisfaction .

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Ejaz, F. K., Anetzberger, G. J., & Kethley, A. J. (2000). Assessing consumer satisfaction with long-term care services. In L. S. Noelker, & Z. Harel (Eds.), Linking quality of long-term care and quality of life (pp. 221-238). New York, NY: Springer.

Ejaz, F. K., (2000). An overview of the process of conducting consumer satisfaction surveys in nursing facilities. In J. Cohen-Mansfield, F. K. Ejaz, & P. Werner (Eds.), Satisfaction surveys in long-term Care (pp. 137-165). New York, NY: Springer.

Ejaz, F. K., Noelker, L. S., Schur, D., Whitlatch, C. J., & Looman, W. J. (2002). Family satisfaction with nursing home care for relatives with dementia. The Journal of Applied Gerontology, 21(3), 368-384. doi:10.1177/073346480202100306

Noelker, L. S., Ejaz, F. K., & Schur, D. (2000). Prevalence and problems in the use of satisfaction surveys: Results from research on Ohio nursing homes. In J. Cohen-Mansfield, F. K. Ejaz, & P. Werner (Eds.), Satisfaction surveys in long-term care, (pp. 122-133). New York, NY: Springer.

Ejaz, F. K., Rose, M. S., Jones, J. (1998). Restraint removal and changes in social response among nursing home residents. Research on Social Work Practice, 8(1), 47-62. doi:10.1177/104973159800800105

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